yet more observations about marketing

I have subscribed to marketing magazine for the past 2 years and also subscribe to the on-line version. Other sources of research include the FT and The Grocer as well as some less well known places.

In today's marketing magazine there are two apparently unrelated pieces on pages 2 and 3. One is about the website 'second life' which is a virtual world with about 1.2M members. Apparently advertisers are buying space and investing in appearing within this virtual community. On the other page there's a picture of the recent Vauxhall Astra campaign of cars in incredibly daring stunts.

What these two pieces have in common is a divergence of opinion about marketing. In the on-line world, advertising is measurable, monitorable and can be easily marked against ROI. If I advertise on second life and 300,000 of its members see my campaign and 30,000 look for more information and 3,000 click onto my landing page and 300 make an enquiry and 30 buy something, well that's good isn't it? My £30,000 bought me 30 customers. Provided i make more than £1,000 per client i should keep spending money.

The Vauxhall Astra campaign is the opposite. How many times have i seen these flying cars? What do i think about the advertisment? Am i more likely to buy an Astra at some point in the near future? Has my opinion changed about Vauxhall and Astra since seeing the ad repetitively? These are the great unknowns of mass marketing.

What's interesting about the increasing trend towards spending marketing budgets online is the failure to appreciate the need to reach beyond the core market. This non-buying, non-receptive mass receives a far more complex message than the 299,970 people who didn't click on the banner advertisement on second life. Maybe they receive messages that reach into the future, that one day, when Vauxhall actually produce a product that goes beyond the astra and truely hits the customer sweet spot, there will be an understanding that this brand cares about them and their needs even if they only just got round to meeting them.

In other, fewer, words - mass marketing is branding, on-line advertising isn't. In this context, branding is selling to people who don't want your product on the basis that at some point in the future, they will want your brand.

When i used to sell advertising and my customers complained it didn't work i'd say, "yes, but think about the branding." I guess this is what i meant...